Frequently asked questions

Yes. TeleNorth routes through Canadian edge nodes backed by private data centres, and our measured uptime over the last twelve months is 99.9%. Subscribers in rural Ontario, the Prairies and the Maritimes report the same playback quality as downtown Toronto, provided the connection holds roughly 12 Mbps.

A great deal — it is one of the reasons people choose us. Over 1,180 Quebec and French-Canadian channels sit in the lineup alongside French, Belgian and Swiss networks, plus French films and series with VF audio tracks. The IPTV Quebec page breaks the regional offer down in detail.

Completely. Fire TV Stick, LG webOS, Samsung Tizen, Android TV, Apple TV, Roku, Chromecast, Formuler, MAG boxes, Windows and macOS are all supported through IBO Player. The setup guide has a walkthrough for each.

IBO Player, and only IBO Player. TeleNorth provisions and tests every line against IBO Player, which means we can support you properly instead of guessing which build of which third-party app you are running. It installs on virtually every platform.

One. Each subscription authorises a single active device. You can move the subscription between devices — TV today, tablet tomorrow — but only one stream plays at a time. Households wanting a second simultaneous screen should order a second subscription.

Everything. It is the complete catalogue — all 22,400 channels, all 78,000 on-demand titles, replay, EPG, 4K where available — for thirty days. It is a paid entry plan rather than a sample, and nothing renews automatically. See it on the pricing page.

Most orders are provisioned within the hour during Canadian business hours, and well inside the same day otherwise. Every line is created manually and tested against a live channel before the credentials leave us.

Around 12 Mbps for stable HD and roughly 25 Mbps for comfortable 4K. Because the streams are encoded in HEVC, TeleNorth tolerates weaker connections noticeably better than older H.264 services.

Yes — more than 8,600 channels from the Maghreb, the Middle East, South Asia, East Asia, Africa, Latin America and the Caribbean, which matters in a country as diverse as Canada. The channel page lists the groups.

Seven-day replay and catch-up is active on the majority of headline networks. Open the channel, scroll back in the guide and pick the broadcast — useful when a shift or a time zone gets in the way of a live match.

Credit and debit card, Interac, PayPal and major cryptocurrencies. Payments are handled by our processor; we never store card numbers on our own systems, as the privacy policy sets out.

No. There is no card on file and no silent renewal. When your term ends, the line stops and you decide whether to extend.

Yes. We operate a credit-based wholesale programme with panel access and tiered pricing for shops, technicians and community resellers — details on the reseller page.

Because access is digital and immediate, sales are final once a line is activated. Verified outages on our infrastructure beyond 72 consecutive hours attract a pro-rata credit, and duplicate charges are refunded in full. The full text is in the refund policy.