DMCA & Copyright Policy
Our position on copyright, and the procedure for takedown notices and counter-notifications.
TeleNorth respects the intellectual property rights of content creators and rights holders. We comply with the Digital Millennium Copyright Act (DMCA) and the equivalent copyright legislation applicable in Canada, including the Copyright Act and its notice-and-notice regime. This policy explains how we handle copyright infringement claims.
1. Our content licensing position
TeleNorth operates as a lawful reseller of IPTV subscription services and does not host, store or originate the content delivered through the Service. All channels and video-on-demand content are sourced from licensed content providers and distributors. We are committed to ensuring our operations respect applicable copyright law.
2. Reporting copyright infringement (takedown notice)
If you are a copyright owner or an authorised agent and believe content accessible through https://telenorth.ca infringes your copyright, you may send a written notice to our designated agent.
Your notice must include all of the following
- Identification of the copyrighted work — a description of the work you claim has been infringed. A representative list is acceptable where multiple works are covered.
- Identification of the infringing material — the specific URL(s) or enough information to locate the material on https://telenorth.ca.
- Your contact information — full name, mailing address, telephone number and email address.
- Good faith statement — a statement that you believe in good faith the use is not authorised by the copyright owner, its agent or the law.
- Accuracy statement — a statement that the information is accurate and, under penalty of perjury, that you are authorised to act for the copyright owner.
- Signature — your physical or electronic signature.
Where to send it
Email: [email protected]
Subject line: DMCA Takedown Notice — telenorth.ca
We acknowledge valid notices within 5 business days and take appropriate action, which may include disabling access to the material and notifying the relevant content provider.
3. Counter-notification
If you believe material was removed or disabled through mistake or misidentification, you may submit a written counter-notification to [email protected].
- Identification of the removed content — description and URL(s), and its location before removal.
- Statement under penalty of perjury — that you believe in good faith the material was removed through mistake or misidentification.
- Your contact information — full name, address, telephone number and email address.
- Consent to jurisdiction — that you consent to the jurisdiction of the courts of Canada and will accept service of process from the original complainant.
- Signature — your physical or electronic signature.
On receipt of a valid counter-notification we forward it to the original complainant. If no court action is filed within 10–14 business days, we may restore the content at our discretion.
4. Repeat infringer policy
- Accounts subject to multiple valid copyright infringement notices are reviewed.
- TeleNorth reserves the right to terminate the subscriptions of users determined to be repeat infringers.
- Termination for repeat infringement does not entitle the user to a refund, consistent with our refund policy.
5. Misuse of the DMCA process
Filing a false takedown notice is a serious legal matter. Under the DMCA (17 U.S.C. § 512(f)) and equivalent laws, anyone who knowingly misrepresents that material is infringing may be liable for damages, including costs and legal fees.
6. Contact
Email: [email protected]
Website: https://telenorth.ca
Address: 204 – 1565 Carling Avenue, Ottawa, Ontario K1Z 8R1, Canada
Please allow up to 5 business days for a response. Service rules generally are set out in our terms of service, and general enquiries belong on the contact page.