Contact us

Need help, technical support or information about the service? Write to us — a person reads every message, in English or in French.

Hours

24 hours a day, 7 days a week — including statutory holidays.

Office

204 – 1565 Carling Avenue, Ottawa, Ontario K1Z 8R1, Canada

Need a hand?

Tell us what is happening and we will come back to you — typically within eleven minutes, and always inside a few hours at the outside.

Send us a message

Existing subscriber? Mention your device model and we will send the exact screenshots for it.

Optional — but it is the fastest route to a fix.
Optional.
Optional — a single line is fine if you are just asking a question.
Private & encrypted Median reply: 11 minutes No marketing list

Before you write, two shortcuts

A surprising share of support messages are answered faster by two pages already on this site. If the app will not accept your credentials or the channel list looks scrambled, the IBO Player setup guide covers both, including the Live Screen Style fix that almost nobody finds unaided.

If your question is about plans, activation times, devices or payment, the FAQ has it. Ready to subscribe instead? The pricing page lays out every term, and the intro month starts at CA$10.99.

Businesses, repair shops and community resellers should use the reseller form rather than this one — it routes to a different team and gets wholesale pricing back to you faster.